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    Last week, my co-author of Beyond the Checklist Patrick Mendenhall and I attended a TeamSTEPPS training at the University of Washington in Seattle.  TeamSTEPPS, for anyone who doesn’t know [...]

Healthcare is steeped in  hierarchy, obsessed with leadership (as in everyone wants to be a leader and no one wants to be a follower/team member(but more on that in a […]

For the past ten years, I have spent a great deal of time talking with a variety of healthcare professionals about the amazing transformation that occurred in the aviation industry […]

Ever since I wrote my blogpost on bullying, people have been commenting or tweeting or linking in with me about the issue.  Bullying everyone tells me, is everywhere.  Bullying or […]