In response to my latest newsletter posting, I got this wonderful email from an MD, OB/GYN Rob Olson. Rob wrote the following and told me I could post it on […]
Does anybody read the New York Times. I do and today a really important picture was on the first page. It looked like this. Check it out carefully. Here is […]
Several weeks ago, I was talking with nurses, physicians and other healthcare professionals about their efforts to enhance patient safety at a large and prestigious teaching hospital. The group [...]
One of the greatest accomplishments of the Aviation Safety Model (ASM), Crew Resource Management (CRM) has been the creation of what Schein and Bennis and Edmondson have called [...]