New Article in Boston Globe Sunday Magazine

This just appeared in the Boston Globe Sunday Magazine online and will appear in the Sunday Magazine Hard Copy


Why privatizing the VA health care system is a bad idea
The Veteran’s Health Administration must fix major problems, but its integrated care system should be a model to learn from.



An amputee veteran at a VA hospital in New York City.

John Moore/getty images

An amputee veteran at a VA hospital in New York City.
By Suzanne Gordon February 17, 2016

Obamacare isn’t the only program at stake in the next election. The future of the nation’s largest health care system?—?the Veterans Health Administration?—?is also up for grabs. Republican candidates for president, some with support from the Koch brothers-funded group Concerned Veterans for America, are waging a campaign to demonize, remake, and perhaps ultimately privatize the VHA. Marco Rubio wants to “jolt the VA back to life,” by forcing it to compete with the private sector. Donald Trump insists we should “empower our veterans to vote with their feet,” which, he seems sure, will take them far away from the nearest VA hospital.

Critics of the VHA have done a good job of erasing any memory of its successes from public consciousness. This is particularly ironic today, 70 years after the head of the Veterans Administration signed a memorandum affiliating veterans’ hospitals with academic medical centers. Since that time, the VHA has become “the largest single provider of medical training in the country,” according to the Association of American Medical Colleges, helping prepare over 70 percent of the nation’s physicians as well as members of more than 40 other health care professions. VHA researchers have helped pioneer innovations?—?the shingles vaccine, the implantable cardiac pacemaker, the first liver transplant?—?that benefit all Americans.

Of course, the VHA today has serious problems that can and must be fixed, including a suicide prevention hotline that sent some callers to voicemail, according to a recent report. An independent assessment of the VHA conducted by MITRE Corporation, the Rand Corporation, and others and released last year highlighted problems with top-heavy management, cumbersome hiring processes, and delays in access to care in some regions.

On the whole, however, the assessment also reported that the VHA’s 288,000 employees, including 20,000 physicians, are able to deliver high-quality care to the more than 6 million veterans who receive its services. “VA wait times,” RAND reported, “do not seem to be substantially worse than non-VA waits.” VA patients get care that is often higher quality than that in the private sector?—?with performance variation “lower than that observed in private sector health plans.” A study published recently in JAMA reported that men with heart failure, heart attacks, or pneumonia were less likely to die if treated at a VHA hospital rather than non-VHA hospital.

These successes are because the VHA has developed into the only nationwide fully integrated health care system in the United States. As such, it provides a model for other systems —?one policy makers should be trying to learn from, not dismantle.

Integration affords veterans a level of care unavailable to most Americans, who remain subject to our fragmented private sector health care system. A VHA patient moving from Boston to San Francisco can get uninterrupted care from professionals with access to his or her medical records. The treatment veterans receive at the VHA’s more than 1,500 hospitals, community-based outpatient clinics, and other facilities is highly coordinated. For example, veterans seeing their primary care practitioner to discuss health problems?—?diabetes, say, or PTSD?—?can then walk down the hall and talk to a nutritionist about a diet, a pharmacist about how to correctly administer insulin, or a mental health professional. Because the VHA now recognizes that female veterans have special needs, they can often access care from dedicated women’s clinics. A recent study reported that women veterans have higher rates of screening for cervical and breast cancer when they see a specially designated women’s health provider.

You might think that the committees, commissions, and panels assigned to evaluate the VHA would be trying to bolster this system, focusing not only on its problems but also its strengths. Yet some seem intent on picking apart the VHA’s tapestry of comprehensive care thread by thread.

In an October essay in the New England Journal of Medicine, the two leading members of a blue-ribbon commission charged with evaluating the MITRE group’s assessment suggested that VHA primary care could be spun off to the private sector. Gail Wilensky, a former head of Medicare, and physician Brett Giroir wrote that the VHA’s model of providing “comprehensive care” to veterans could be shifted to one focused on specialized care, like treatment of traumatic brain injuries. Others have suggested shifting audiology or optometry or mental health to the private sector.

The problem is that veterans with brain injuries may also need a hearing aid or treatment for asthma or diabetes. These overlapping health problems can only be managed in a system in which primary care is, in fact, primary. Which is why improving and strengthening the integrated VHA system is something worth fighting for.

So I have a question for all the presidential candidates as well as the American public they seek to represent: Is this a system we really want to destroy?

Health care journalist Suzanne Gordon is writing a book on innovation in the Veterans Administration health system. Send comments to

Showing 2 comments
  • Jason Fay

    Thank you for this article. As a Veteran and VA employee it’s nice to read something positive about the VHA once in a while :). Yes we need to get better in some areas but the care and benefits afforded to Veterans are second to none.

  • Joe

    Excellent article on why privatizing VA is a bad idea. You might want to read the findings of the Presidential Task Force on Improving Health Care Delivery To Our Nation’s Veterans reported out in May 2003 and co-chair by Gail Wilensky. This task force was established by President Bush in May 2001–before the 9/11 attacks and before the wars. The task force found in Jan. 2003, more than 238,000 veterans were waiting 6 months or more for health care appointments. They also found a mismatch between demand for care and funding, and concluded if nothing was done to correct this mismatch there would be access and quality of care problems in the future (time proved them right). Unfortunately then President Bush and our Congress failed to take any action, other than cut off the enrollment of Priority Group 8 veterans and VA stopped keeping wait-time lists. It wasn’t until Speaker Pelosi’s leadership that VA started to get the money it needed, but by then, it was too late and too short to have a positive impact, especially in light of the returning casualties of the wars. You are correct that these commissions (and Congress) should be looking for ways to bolster the system, not destroy it, but I believe there are people who use “choice” as a panacea for what ails VA–we’re Americans, who doesn’t want choice, especially if you don’t have to pay for it. Unfortunately, the costs of “choice” for our government will force Congress to return to the days when veterans were only treated for their service-connected disabilities and preventive medicine was not allowed. ALL veterans should look forward to paying (some more than others) for their health care and travelling further to get VA’s specialized care unless we find a way to make the system work better for veterans. Those veterans for whom this system was established, those disabled as a result of their service to our country and its citizens, will be forced to sacrifice again.

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