Category

When we discuss the feasibility of team training in health care, many medical professionals insist that the aviation safety model can never be applied to the healthcare workplace.  Why?  Because [...]

Jane Lipscomb is a Professor at the University of Maryland School of Nursing.  She and I have worked together for a number of years on the issue of teamwork and […]

The other day I flew from Oakland to Denver and back on Southwest Airlines.  Southwest is a special company.  To find out precisely why, it’s useful to read Jodi Hoffer […]