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I have told the story about the supposedly clean IV pump in the dirty utility room — see previous post — to a lot of people over the course of  […]

In their book Managing the Unexpected: Assuring High Performance in an Age of Complexity, Karl  E. Weick and Kathleen M. Sutcliffe outline the characteristics of a High Reliability Organization [...]

One of the greatest accomplishments of the Aviation Safety Model (ASM), Crew Resource Management (CRM) has been the creation of what Schein and Bennis and Edmondson have called [...]