It’s summer again and the newspaper book sections — the ones that are left that is — are full of summer reading lists. So I want to offer a different […]
Several weeks ago, a physician friend told me a “surprising” story—as he put it — that illustrates what can happen when Team Intelligence training is part of workplace socialization […]
In their book Managing the Unexpected: Assuring High Performance in an Age of Complexity, Karl E. Weick and Kathleen M. Sutcliffe outline the characteristics of a High Reliability Organization [...]