HIIP: The Team

Inspire, Engage, Motivate, and Empower Patient Safety and Reliability in all of Healthcare

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The Team

Suzanne Gordon

Suzanne Gordon is an award winning journalist and author who writes about healthcare delivery and health care systems. Her 15 books include, Nursing Against the Odds: How Healthcare Cost-Cutting, Medical Hubris, and Media Stereotypes Undermine Nurses and Patient Care and Safety in Numbers: Nurse Staffing Ratios and the Future of Healthcare. In the spring of 2012, Cornell University Press published her book, co-edited with Ross Koppel, entitled First Do Less Harm: Confronting Inconvenient Problems in Patient Safety.

Her latest book is Beyond the Checklist: What Else Healthcare Can Learn from Aviation Safety and Teamwork. All her books on healthcare have been published by the Culture and Politics of Healthcare Work Series at Cornell University Press, which she co-edits. She has been a radio commentator for CBS Radio and National Public Radio’s Marketplace. Her articles have appeared in Harper’s, The Atlantic, The New York Times Magazine, The Boston Globe, The New York Times, the Los Angeles Times, the Toronto Globe and Mail, and many others.

In the course of doing her work on teamwork in healthcare, she developed the concept of Team Intelligence.
She is co-author of the play about team relationships in healthcare entitled Bedside Manners. The play has been performed at numerous venues included the Institute for Healthcare Improvement, The Hospital of the University of Pennsylvania, Cedars Sinai Medical Center, and is being used in Interprofessional Education programs in the US and Canada. The play and accompanying workbook, will be published by Cornell University Ms. Gordon Ms. Gordon has lectured all over the world on healthcare issues and has appeared frequently on radio and television. She is also a Visiting Professor at the University of Maryland School of Nursing. Ms. Gordon is at work on a new book on how to create and sustain Team Intelligence in Healthcare and is an editorial board member of the Journal of Interprofessional Care.

Patrick J. Mendenhall

Patrick Mendenhall is based in Seattle, Washington flying the Airbus A-330 for a major US international airline. Patrick began flying at age sixteen. He graduated from the University of Washington with a Bachelor of Science in Aeronautics and Astronautics in 1980 and he worked for Boeing as a flight test engineer prior to joining the navy in 1981.

He spent eight years on active duty as navy fighter pilot and retired from the naval reserves. His duties included several leadership and management positions including a tour as an operational test pilot at VX-5 in China Lake, California. There, he was involved in various aspects of tactical and operational test and evaluation with an emphasis on human factors integration.

Patrick joined Northwest Airlines in 1989 where his flying experience has concentrated on International, wide body operations. He is type-rated on the Airbus A-330 and has accumulated over 13,000 hours of flight time.

Patrick is considered a subject matter expert on Crew Resource Management, Threat and Error Management and Human Factors issues; he lectures to audiences throughout the world on these topics as they pertain to High Reliability and Critical Outcome industries. Patrick is a partner in Critical Reliability Concepts, providing Risk Management training and consulting services to High Reliability Organizations.

Michael Gardam MSc, MD, CM, MSc

Michael Gardam completed his undergraduate degree, master’s degree, and medical school training at McGill University in Montreal. He completed training in internal medicine and infectious diseases and became a Fellow of the Royal College of Physicians and Surgeons of Canada in infectious diseases in 1998.

He subsequently completed additional research training in infection prevention and control in Toronto and completed a second master’s degree in Health Policy, Management, and Evaluation at the University of Toronto in 2003. In 2008 he completed the Leadership Development program at the Rotman School of Management.

Dr. Gardam has been medical director of the tuberculosis clinic at the Toronto Western Hospital since 2000, and of the Infection Prevention and Control Unit at the University Health Network since 2001. Recently he assumed a director role at the newly formed Ontario Agency for Health Protection and Promotion. He is an assistant professor of medicine and faculty at the Dalla Lana School of Public Health at the University of Toronto. He is Physician Director of the Community and Hospital Infection Control Association Canada (CHICA) and is the national lead of the MRSA initiative for Safer Healthcare Now!

Dr. Gardam has acted as a consultant on infection control issues such as SARS, tuberculosis, pandemic influenza and C. difficile, at the provincial, national and international level. Within Canada, he has helped a number of hospitals control outbreaks and develop their infection control programs.

Dr. Gardam has published over 60 scientific papers and book chapters. His research interests focus on mitigating the spread of infectious diseases in both the hospital and community setting.

John Chuo, MD, MS

Dr. John Chuo is neonatal improvement officer and medical director of Telemedicine at The Children’s Hospital of Philadelphia, and assistant professor of Pediatrics at the Perelman School of Medicine at the University of Pennsylvania.

He completed his neonatal fellowship from Children’s Hospital in Boston and masters in Medical Informatics from the Harvard-MIT Health Science and Technology program in 2004. He received training as a quality improvement advisor from the Institute for Healthcare Improvement in 2010.

His focus on implementation methods in collaboratives, medication safety, and development of quality focused decision support systems. He is an experienced educator for medical, post-graduate, allied health, and health professionals. Dr. Chuo has extensive clinical experience and is an authority on patient safety and quality informatics.

JoDee M. Anderson, M.D., MED

Dr. JoDee Anderson is an Associate Professor and the Medical Director of the Neonatal Intensive Care Unitat Oregon Health & Science University. She completed her pediatric residency and neonatal-perinatal fellowship at Stanford University where she focused on the development of simulation-based curricula in neonatal resuscitation, pediatric advanced life support, ECMO crisis management, and crisis resource management behaviors. She serves as the Director of Pediatric Simulation Education at OHSU. She obtained a masters degree in education through University of Cincinnati as she worked to validate expert modeling as a strategy to improve skill acquisition in simulation. She serves as Chair of the Education Committee for the Society for Simulation in Healthcare; she was a member of the Board of Directors for the Oregon Simulation Alliance; and she was an investigator in the EXPRESS trial. She has more than 16 years of experience in simulation and she has developed interprofessional simulation curricula to improve the performance of interprofessional teams in high-risk environments. In 2011, she was appointed as the Medical Director for The S.T.A.B.L.E Simulation Program, an internationally renowned resuscitation-training program in neonatal care. She was also instrumental in the development of the Simulation Instructor DVD for The AAP Neonatal Resuscitation Program. Together with colleagues she developed and validated the Behavioral Assessment Tool (BAT) for simulation, a widely used and accepted instrument in simulation education and research. As a native Oregonian she enjoys all the outdoors have to offer; she spends her free time with her family skiing, camping, biking, and traveling.

Ed Herzog

Ed Herzog has been a producer/video shooter/and editor for more than 25 years. He was the founder of California Working, the non-profit television production company that produced the national public television series WE DO THE WORK and CALIFORNIA WORKING. Produced/directed half-hour specials and magazine segments for seven year public television series focused on cutting edge issues of the workplace. For past 15 years, has been a producer/director for labor oriented documentaries primarily in the health care industry. Received CINE Golden Eagle, AFTRA American Scene, and nearly 20 Intl. Labor Communication Assn. video awards. Documentary credits include: Heroes of the Quake, Navajo Medicine, The Buyout Zone, Men Who Built the Golden Gate Bridge, Turbulent Romance, Tribute to Working Families, Kid Shields, Showdown at Century City, Tale of Two Hotels; and Old Plum Mountain: Berkeley Zen Center, Life Inside the Gate. Currently am independent producer/director of documentaries.

Brett Mendenhall

Brett Mendenhall, MPH, brings a wealth of experience with him to the HIIP team, in the areas of public health, small business development, and marketing. He previously worked for a social marketing company, Better World Advertising, which promotes the public health causes of government and nonprofit agencies throughout the country. Topics range from HIV awareness to foster care to tobacco control. Brett also maintains a list of marketing and business development clients, in the areas of holistic wellness, public health, and technology, based in the Bay Area. Prior to that he served as Executive Director of the Center for HIV Identification, Prevention, and Treatment Services (CHIPTS) at UCLA, contributing to the advancement of research practice and innovative health communication methods in the field of behavioral HIV research. Brett supported many business development initiatives at the center through grant writing and other funding methods.

Brett is a firm believer in the power of technology to transform the way we live our lives for the better. He is thrilled to be working with HIIP to further this lifetime initiative. Brett hopes to expand his reach in the intersection of technology and public health through this essential work.

Originally from Bainbridge Island, Washington, Brett is now a proud resident of San Francisco. In his free time, he can be found practicing Bikram and vinyasa yoga and exploring the Bay Area by bike. Every summer Brett joins two thousand other riders for an annual fundraising bike ride spanning 545 miles from San Francisco to Los Angeles.

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